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Help
My Account
Update account information
Click the “Sign In” link in the upper-right corner of the screen. After signing into your account, click on the “My Profile” link. On the “Edit Profile” page, you can make any changes you need to your personal information.
Forgot my password
Click the “Sign In” link in the upper-right corner of the screen. After clicking on the “Forgot My Password” link from the “Sign In” page, enter your email address (the same email address that you entered to create your account), and click “Submit”. You will then receive an email informing you how to create your new password.
New account
Click on the “Register” link in the upper-right corner of the screen on each page. Enter your email address and password on the next page and you may enter your current mobile number optionally. In order for us to get to know you better and notify you about our special promotions, you can fill out your detailed account information on the profile page.
My Orders
Request an invoice
Sign in to your account and click the “My Orders" link under the “My account” button. Once you've opened your order detail page, simply click on the order that you'd like an invoice for. In the upper-right corner of the detail page, you can view your order invoice as a PDF and print it out.
Order Cancellation

Once you have signed into your account, click on the “My Orders” link under the “My account” button. You can cancel your order if your order status says “Order Waiting For Approval”, “Waiting for Payment”, “Confirmed” or “Preparing”.

If you place your order without an account with us, you can cancel your order by clicking on the “Order Tracking” link located in the lower-right corner of each page.

Order Tracking

Sign in to your account and click the “My Orders” link under the “My account” button. Then go to the details of your related order and click on the “Order Tracking” link, where you can get information about the location of your order.

If you’ve ordered without an account with us, you can get information about your delivery status by clicking on the “Order Tracking” link in the lower-right corner of each page.

Address Change
Sign in to your account and click the “My Orders” link under the “My account” button. You can change your address details for an order which has the status of “Order Waiting for Approval”, “Waiting for Payment”, “Confirmed” or “Preparing”.
Contact Us
Contact Us

Sign in to your account and click the “My Messages” link under the “My account” button located in the upper-right corner of the screen on each page. From this page, you can contact our customer service representatives and submit complaints and requests.

If you do not have an account with us, you can reach our customer service representatives by clicking on the "Contact" section on the bottom of each page.

You can find our call centers telephone number for Egypt below: 19739

Payments
Payment Options
In Egypt we accept local Credit Cards and Debit Cards as well as Cash On Delivery.
Paying By Credit Card
After selecting the products that you wish to purchase, you'll need to select the "Pay By Credit Card" option on the payment screen. Once you submit your credit card information, we will securely communicate this information to your bank and receive authorization for payment. The payment made by the credit card is immediately confirmed and orders are processed instantly.
Cash on Delivery

For the cash on delivery payment method, please keep in mind that:

  1. Your billing and shipping address must be the same.
  2. You cannot create a new order with the cash on delivery payment method by choosing a corporate invoice.
  3. You cannot create a new order with the cash on delivery payment method until your current cash on delivery order has been delivered and payment has been rendered.
  4. If your cash upon delivery orders are canceled by the system three times, you will no longer be permitted to order with this payment method in the future.
  5. Customers whose cash on delivery payment method status is not active can’t create orders with this payment method.
Which payment methods can I use to place an order?
You can pay for your order via the credit card and cash on delivery options on our website.
Shipping & Delivery
Shipping Information
The local shipping company that we utilize for standard deliver is Aramex for Egypt.
Shipping Fees
The shipping cost for standart delivery is 50 EGP and the minimum order requirement for free shipping in Egypt is 1000 EGP.
Standard Delivery Time

Your order will be delivered to the local shipping company within 2-3 working days. It will take to be delivered after they reach the local shipping company.

The standard delivery time can vary depending on the address, especially for those which are not located in the city center.

Orders That Could Not be Delivered

Orders that cannot be delivered more than once due to inaccurate or missing address information and/or inability to find the recipient at the address provided will automatically be returned to LCW.

Orders which are returned to LCW in this manner cannot be delivered again.

Order Tracking
Sign in to your account and click the "My Orders" link under the "My account" button. Then go to the details of your related order and click on the "Order Tracking" link, where you can get information about your order's location. If you've ordered without an account with us, you can get information about your delivery status by clicking on the "Order Tracking" link in the lower-right corner of each page.
Returns & Exchanges
How can I exchange a product?
We unfortunately do not exchange any products bought from our website neither online nor in-store.
How do I make a return?
  • You can send your product(s) to us along with your invoice after you fill out the return form, found behind your invoice.
  • In the return form, please select the products that you would like to return, along with the number of items to be returned and the reason of return.
  • If you lost your invoice/return form, you can request it through "Contact" section.
  • You may return your product/products using return code: 147614 to nearest Aramex office.
  • Once you have completed the above steps, you can hand over your return to the courier. The related costs regarding your return will be paid by LCW.
Refund Period
Although it varies from bank to bank, the average refund period is 14 days.
Refund Process
Once products reach our warehouse , they are examined. For suitable products that are accepted, you’ll be reimbursed according to your payment method. If you place the order by cash on delivery payment method, the refund will be transferred to your account as LCW Money. You may use it for your next orders or you may transfer it into your bank account by contact with call center . When your refund is completed, you’ll receive a confirmation email from us.
About Our Products
General Maintenance Warnings

 Product Care

It has become our obligation in today’s world to take care of our garments using as minimal water and energy as possible. Excessive use of detergents, softeners and chemicals used in the care of garments and products do not only damage our garments, they also pollute and degrade our natural resources.

Therefore,  we should work together in protecting our clothes, environment and future by applying correct care for our garments and products.

Each of our products you purchased, either online or in-store, comes with a “Care Label”. Please make sure that you follow the instructions provided on the care label for the maintenance of your products.

  Care instructions can vary in order to account for the differences in the fabric components (such as fiber type) as well as whether or not your product includes extra design/esthetics/performance features. Care labels include extra instructions to account for these differences, which should be followed properly.

 

Product Maintenance Instructions & Guidelines

Step 1, Washing:

       Be sure to wash your clothing according to the correct guidelines on the product’s care label.

       Incorrectly washing or over-washing your products can cause harm both to our products and the environment.

       Before your products are washed, they should be classified according to their product features.

       This classification should be according to their sensitivity:

       Those which are to be hand-washed

       Those which are to be washed in the washing machine in Delicates cycle and

       Those which are to be washed normally in the washing machine.

Delicate fabrics such as wool or silk products or products with printings, embroidery and handwork should not be washed together with normal cotton products.

You should also separate products according to colour, particularly into three categories:

       Whites

       Darks

       Bright colours

Remember that products with different features or colours can potentially stain or deform each other.

       When washing products, the appropriate amount of detergent should be used. Contrary to the common belief, too much detergent can actually wear out our clothes, rather than making them cleaner.

       Choosing detergent is the most important part of washing. It is recommended to choose different detergents for white and coloured clothes. As detergents for white products contain bleaching agents, this can cause coloured products to fade.

       When washing coloured clothes, it is recommended to use colormatic detergent.

       For intensified detergents, close attention should be paid. Excessive usage of intensified detergents may cause clothes to wither or wear out in a very short time.

       Don’t forget that products have washing-lives, depending on usage. For this reason, products should not be washed if they are not very dirty. Aeration and brushing applications may replace washing.

       When washing, washing machines should not be filled with an excessive amount of products, because products will not be thoroughly washed. On the other hand, the machines should not be operated with too few products. Washing with just a few products is incredibly wasteful, unnecessary and harmful to our environment.

       Washing temperatures should be as described on products’ care labels. Contrary to common belief, products can be cleaned sufficiently even with low temperatures.

       Do not forget that washing with high temperatures may cause products to shrink, wither, or get stretched out.

       Washing durations should be chosen according to the recommendation on the care label, ideally for the shortest session possible, to reduce waste. Washing duration is just as important as the detergent and temperature.

       Wash your products inside out.

       Be sure that your products are well rinsed, because soap powder or detergent residues on clothes may cause partial fading.

       Right after the washing procedure has been completed, the clothes should be taken out of the machine and be dried according to the recommended method.

       It should not be forgotten that clothes left in the machine for a long time can stain each other.

       Since water hardness causes improper washing of clothes and can potentially turn your products grey, be sure that the water used is good quality and not hard water. The recommended water hardness should not exceed the German hardness unit 3 dH.

       Particularly when washing coloured clothes, pay special attention to not use bleaching agents. LCW recommends to never use bleaching agents, even in white clothes. This is because using bleaching agents shortens the physical life of clothes and causes harm to the environment.

       When it is recommended to hand-wash your products, please wash them with lukewarm or cold water.

       Before you hand-wash your products, be sure that the soap or detergent is well-dissolved in water. Soap or detergent residues can remain on products after washing, which can cause your clothes to wither.

       If your product has buttons/zippers/etc., close them all the way up before washing.

       Before washing your products, take removable accessories off.

       Be sure to separate and wash your products according to colour as much as possible. Due to misuse and an improper washing process, clothes which are not washed together with similar colours may look distorted over time.

       If your product has several parts with different colours that can be separated, be sure to wash the separate parts of your products with similar colours, to avoid damage.

       Be sure to wash lint-free products separately from others to avoid damage.

Step 2, Drying:

       Dry your clothes according to the recommendations in the care and maintenance instructions.

       Do not dry your clothes under direct sunlight. Direct and long sunlight exposure may cause your clothes to wither.

       Do not dry your products on radiators or heaters because this may cause deformations of the product.

       Dry your woolen or partially-woolen knitwear by forming them by hand, laying them on a flat surface and under room temperature. If you hang them to dry, this may cause deformation.

Step 3, Ironing:

       Before you begin ironing your products, classify them according to the temperature levels written on care labels and begin with the products which are to be ironed with lower heat.

       For optimal ironing, it’s best to iron your products when they are slightly damp. Remember that slightly damp ironing ensures clothes will not burn or get ruined.

       Be sure to iron your products inside-out.

       Be especially careful to iron the areas with printings, embroidery and handwork gently and inside out.

       Try not to iron the zipper on products that have a zipper.

       Do no iron the plastic labels on your clothes.

Dry Cleaning:

       Because chemicals used during dry cleaning process can be harmful to our environment, LCW aims to ensure that the majority of our products can be washed at home and do not need to be dry cleaned.

       Because of this, the only products that we recommend to be dry cleaned are products which are too sensitive to wash at home (products with padding, stiff cloth or very sensitive handwork).

       Only if your product’s care label recommends you to dry clean, you may have your products dry cleaned.

Maintenance Symbols and their Meanings
Maintenance Symbols Recommended For Textile Products : The care and maintenance symbols and their descriptions shown below have been prepared using the TS EN ISO 3758 Numbered Textile System (Care and Maintenance Guide with Turkish Symbols Code) as a standard reference. WASHING Maximum temperature for washing: 95°C. Regular process. Maximum temperature for washing: 95°C. Light process. Maximum temperature for washing: 70°C. Regular process. Maximum temperature for washing: 60°C. Regular process. Maximum temperature for washing: 60°C. Light process. Maximum temperature for washing: 50°C. Regular process. Maximum temperature for washing: 50°C. Delicate process. Maximum temperature for washing: 40°C. Regular process. Maximum temperature for washing: 40°C. Light process. Maximum temperature for washing: 40°C. Very Light process. Maximum temperature for washing: 30°C. Regular process. Maximum temperature for washing: 30°C. Light process. Maximum temperature for washing: 30°C. Very Light process. Hand-wash only. Maximum temperature for washing: 40°C. Do not wash. BLEACHING Any oxidizing bleaching agent can be used. Only chlorine free/bleaching with oxygen can be used. Do not use any bleach or bleaching agent. DRYING: NATURAL DRYING Line dry. Hang to dry. Dry laying flat. Dry in the shade. TUMBLE DRY Tumble dry. Dry under a normal temperature. Tumble dry. Dry under a low temperature. Do not tumble dry. IRONING Maximum iron dry temperature is 200 °C. Maximum iron dry temperature is 150 °C. Maximum iron dry temperature is 110 °C. Steam ironing may cause permanent damage. Do not iron. PROFESSIONAL CARE FOR TEXTILE PRODUCTS: DRY CLEANING Professional dry cleaning with all dissolvents listed under Tetrachloroethane & the symbol F. Normal process. Professional dry cleaning with all dissolvents listed under Tetrachloroethane & the symbol F. Light process. Professional dry cleaning with hydrocarbons (distillation temperature between 150 °C and 210 °C, flashpoint between 38 °C and 70 °C). Normal process. Professional dry cleaning with hydrocarbons (distillation temperature between 150 °C and 210 °C, flashpoint between 38 °C and 70 °C). Light process. Do not dry clean. Professional wet cleaning. Normal process. Professional wet cleaning. Light process. Professional wet cleaning. Very light process.
Maintenance Recommendations According to Product Type

 Maintenance recommendations according to product type:

  • Keep your clothes/products away from heat and fire. Natural or synthetic products, due to their features, are easily flammable or liquefiable.

Outerwear:

  • For cleaning wax-covered cotton products, clean stains with a cold, moist sponge and let it dry. Do not apply dry cleaning or chemical detergents. You can apply stain-repellent solutions to the parts which frequently get dirty but be sure that those solutions do not harm the product and/or other products.
  • Due to their sewing, design and performance characteristics, care and maintenance for all outerwear should be performed according to the instructions printed on your product’s care label. Otherwise, your product may become deformed.

Denim:

  • Denim products are coloured with indigo colour. Due to the natural features of indigo, their colour may fade due to washing and usage. Denim products may also rub off on other products which are exposed to rubbing during usage (such as underwear) and to other light-coloured products which are washed together.
  • Wash denim products separately or with similarly-coloured products to avoid this, and be sure to wash them inside out.

Swimwear:

  • Swimwear (such as swimsuits, bikinis or swim shorts) may wither due to sun creams/sunscreen, tanning oils, or chlorinated water. For this reason, rinse them with cold water right after usage and dry away from direct sunlight.

Products That Should Not be Ironed:

  • Tightly twist the products (typically made of crinkle fabric) and knot them when they are damp after washing. When they are dried out, untie the knot and twist and hang them up. Do not iron these products.
  • Be especially sure not iron your pleated products.

Woolen Products:

  • If the care label indicates that your products can be washed in the washing machine, please wash them gently using a very light process.
  • Wash your other woolen clothes gently by hand in cool water, without rubbing, and rinse them out. Never dry them in a centrifugal drying machine.
  • Washing with a high temperature or drying in a centrifugal machine will cause woolen products to shrink.
  • Due to rubbing during usage, their fabric structure, and flakes on their surfaces, woolen clothes may begin to show pillage over time.
  • Iron your woolen clothes with temperatures as low as possible. Be sure not to iron them above the temperatures given in the instructions on the care labels.

Knitwear Products:

  • Wash your knitwear at a low temperature and make sure that the ironing does not exceed one or two iron marks according to the kind of the product. Be sure to follow the recommendations on care labels.
  • Due to their fabric structures, when they are hung to dry, knitwear may be deformed or stretched in size. Thus, be sure to lay and dry them according to the type of item.

Synthetic Products:

  • Products made of synthetic fabric are very sensitive to temperature. They should be washed in cool water and ironed with low heat, without steam.
  • Because of the structure of their fabric, they are easily flammable. For this reason, do not dry them near heaters such as stoves or radiators.
Washing Recommendations to Make Your Clothes Last Longer

 If you want the clothes you purchased to remain intact long-term, you need to be sure to adhere to the correct washing habits.

 

How should you wash your clothes?

  1. Use separate detergents for white and coloured loads : You should wash your clothes with the recommended detergent according to their colours. If you use the detergent recommended for whites for your coloured clothes, the colour of your clothes will fade over time.
  2. Use the recommended amount of detergent: Using more detergent than what is recommended on the label does not ensure better hygiene for your clothes.
  3. Follow the recommended washing temperature listed on the product’s care label : If you wash your clothes according to the washing temperatures indicated on products’ care labels, you can avoid damage such as fading, wearing out or shrinking.
  4. Choose the correct wash cycle : If you choose the appropriate wash cycle according to the fabric type and soil level of the clothes to be washed, your clothes will remain intact for longer periods of time.
  5. Put your clothes into the washing machine inside out : Reversing your clothes before putting them into the washing machine prevents abrasions due to friction.
  6. Adhere to the load capacity of your washing machine : When you load the recommended amount of clothes into the washing machine, your washing machine will perform better and your clothes will be washed at the correct, desired level of cleanliness.
  7. Dry your clothes properly : By drying your clothes precisely according to your clothes’ care labels, you can ensure that the colour and shape of your clothes will remain intact for a long time.

REMEMBER THAT:

  1. The quantities recommended on the package should be followed when using detergents. Detergents are toxic materials and using excess quantities of detergent will detrimentally affect and cause harm to the environment.
  2. For Standard washing, temperatures between 30ºC to 40ºC will be sufficient. Higher temperature means higher consumption of electricity and thus greater waste.
About Our Sunglasses
  • Our sunglasses are manufactured with not only chemical tests such as azo, phthalates, Nickel and Cadmium, but also with the lens approval from the Turkish Ministry of Health.
  • Our products have a UV 400 filter protection feature.
  • Because acrylic lenses can damage the eyes, we use polycarbonate materials for glasses instead of acrylics.
  • Our products comply with CE certificate standards.
  • The Filter Type and Category indicated on warranties and categorized as follows in the table below.
  • While it is indicated individually on each pair of sunglasses, the majority of our products are in Filter Category 3.

Filter Category

Shade

Range of Light Transparence

Usage

0

Transparent or light-toned

80 - 100

Decorative

1

Light-toned

43 - 80

Low Level Sunlight 

2

Normal-toned

18 - 43

Mid Level Sunlight

3

Dark-toned

8 - 18

High Level Sunlight

4

Very dark-toned

3 - 8

Strong Level Sunlight  

  • All of our glasses are sent with a warranty, a user manual and a glasses case for women’s glasses.

 

FAQ
FAQ
  • Payment

    • Which payment methods can I use to place an order?
    • You can pay for your order via the credit card and cash on delivery options on our website.


  • Shipping & Delivery

    • Where is my order?
    • Your orders are delivered from our warehouse to a local shipping company within 3 working days. Once your package has been received by the local shipping company, you can track your order by clicking on the "Order Tracking" link on the order detail page. If your delivery is delayed, you can contact our customer service representatives by email or telephone anytime.
    • Which shipping company will deliver my order?
    • Your order will be delivered via the courier company, Aramex.
    • When will my order be delivered to me?
    • First, your order will be delivered to a local shipping company within 3 working days. Then, the local shipping company will deliver your order to you within approximately 2-3 days.
    • I didn't receive my order. What should I do?
    • If you did not receive your order on time, you can contact our customer representatives by the phone number given in the content of “contact”.


  • My Orders

    • How can I order without an account?
    • After adding the products that you want to buy to your shopping bag, you'll need to click on “Shopping bag” link and then click the “Complete the Order” button. Enter your email address in the field under "Continue as Guest" on the lower left corner of the screen. Click the “Continue” button after entering your delivery information and then fill out your payment details, click “Submit” and your order will be placed.
    • I placed my order but I want to add/remove products. What can I do?
    • Unfortunately, it is not possible to change an order once it has been submitted. Instead, you can cancel your order and create a new order with the products that you want.
    • Can I change the size of a product in my order?
    • It is not possible to change specifics of an order once it has been submitted. Instead, you can cancel your order and create a new order with the sizes that you want.
    • Can I choose a new product to replace an item that was removed from my order?
    • Unfortunately, you cannot choose a new product to replace the item that was removed. Your item will be automatically removed if it is out of stock or no longer available, and you'll automatically be notified and refunded for this inconvenience.


  • Returns & Exchanges

    • Can I exchange a product after placing my order?
    • Unfortunately, neither online nor in-store exchanges of products are possible for products purchased online.
    • Can I return my order?
    • If you want to return your product(s), you can return items by following the procedure explained in the “returns and exchanges” content.
    • How many days does it take for me to receive my refund?
    • Although it varies from bank to bank, the average refund period is 14 days.


  • Questions about customs

    • Are there any customs taxes or fees?
    • Products will be sent from our warehouse in Egypt, and for this reason customs fees will not occur.