How do I make a return?

  1. You can choose the needed pieces to be returned and submit the return request through your account from the "My Orders" page or call us on 19739 and request to return.
  2. Fill out the return form and clarify the order number, and your personal information to help the shipment company to contact you.
  3. Prepare the product/s you want to return with the receipt after filling out the return form.
  4. Don’t forget to select the products that you would like to return in the return form, along with the number of items to be returned and the reason for the return.
  5. Once you have completed the above steps, you can hand over your return to the courier. The related costs regarding your return will be paid by LCW.
  6. If you lost your invoice/return form, you can contact the call center: 19739.
  7. The customer receives a copy of the shipment return application to track it easier.
  8. It is possible to order online and return it at any LCW store but please print your invoice first before going to the store.

Stores Return Policy : 
  1. Max number of items Returned/Refunded in stores is 10 Items/pieces.
  2. If you need to return more than 10 items, you call us on 19739 and request to return them and follow the same procedures.
  3. It’s allowed to return/refund any discounted products through the stores.
  4. The store will refund the net item amount "After a discount" or offer is applied.
  5. We can’t refund in stores for LC Waikiki products bought from another website or marketplace, you can return or refund those products through those websites.
  6. No Returns/refunds for any defective items or missing sets in stores, return should be done through your account or call center by calling 19739.
  7. Orders with LC Money only are not allowed to be refunded in cash from stores but should be refunded online or by calling 19739.
  8. Orders with partial payment of LC Money + cash can be normally refunded in cash in stores.
  9. Refunds for products or orders shall be made by the same method of payment; If the order was paid by a credit card or debit card, the amount will be refunded in the store via the same card.