Shipping & Delivery

Can I choose a different delivery company?

Currently, we only deliver orders through our trusted logistics partner, Aramex. Changing the delivery company is not possible.

How long does standard delivery take? Can I choose a different delivery company? How can I file a complaint about the delivery personnel? My order shows as 'Delivered' but I haven't received it. What should I do? How much does shipping cost? My order was returned before delivery. What happens now? What is the cargo/delivery process like? What should I do if my order hasn't been delivered? What should I do if the product arrived damaged or defective? Can I change my delivery address after placing an order? How can I track my order? Can I pick up my order from a delivery branch?