Shipping & Delivery

How can I file a complaint about the delivery personnel?

We're sorry for any inconvenience. Please share your feedback with our customer service, including the order number and delivery date. We will follow up with the logistics partner.

How long does standard delivery take? Can I choose a different delivery company? How can I file a complaint about the delivery personnel? My order shows as 'Delivered' but I haven't received it. What should I do? How much does shipping cost? My order was returned before delivery. What happens now? What is the cargo/delivery process like? What should I do if my order hasn't been delivered? What should I do if the product arrived damaged or defective? Can I change my delivery address after placing an order? How can I track my order? Can I pick up my order from a delivery branch?